ArtFrame Support
Thank you for using ArtFrame. If you need help with frames, mats, scene previews, watermarks, saving, sharing, membership purchases, or account sign-in, you can contact us below.
Contact
Support email: shixiuwen1991@yeah.net
To help us locate the issue, please include your device model, system version, app version, screenshots, and steps to reproduce the problem when possible.
Account and Data Deletion
If you want to delete your ArtFrame account and related data, please visit the dedicated deletion request page:
Common Questions
- If you cannot select photos or take photos, confirm that ArtFrame has permission to access your album or camera.
- If saving fails, confirm that the app has permission to write to your album and that your device has enough storage space.
- If exported artwork looks abnormal, try changing the original image, frame, or scene and export again. You may also send screenshots to support.
- If membership status does not update immediately after purchase, reopen the membership page or contact us with the order information.
- If sign-in fails, confirm that the required sign-in app or account service is available on your device.
Related Documents
Last updated: June 16, 2026