FrameCraft User Agreement

Last updated: July 26, 2026
Effective date: July 26, 2026

Welcome to FrameCraft (the "App"). FrameCraft is a utility app for adding frames, mats, scene previews, watermarks, saving, and sharing features to paintings, calligraphy, photographs, and other image-based artworks.

Please read and understand this User Agreement carefully before downloading, installing, launching, signing in to, purchasing through, or continuing to use the App. By using the App, you confirm that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, please stop using the App.

1. Service Provider

The service provider under this Agreement depends on the channel through which you obtain, download, or use the App:

• For versions released, downloaded, or used through Android app stores in mainland China, the service provider is Hefei Xixia Network Technology Co., Ltd., registered at Area A, 5th Floor, Building A, Zhongrui Building Research Building, Intersection of Hongfeng Road and Kexue Avenue, High-tech Zone, Hefei, Anhui, China.
• For versions released, downloaded, or used through Apple App Store, Google Play, or other overseas/international app stores, the service provider is the individual developer Shi Xiuwen, as shown on the relevant app store page.
• In this Agreement, "we", "developer", or "service provider" refers to the corresponding entity above for the distribution channel you use.

2. Services

• The App provides features such as image selection, camera capture, cropping, frame preview, mat settings, scene preview, watermark settings, saving artworks to albums, system sharing, and creation history.
• Frames, mats, and scene materials may be made available for free. Free users export with a watermark by default. Watermark-free export, batch processing, HD export, brand watermark, logo watermark, or other advanced features may require VIP membership. The specific benefits are subject to the in-app display.
• We may adjust features, materials, membership benefits, and page displays according to version updates, app store review requirements, technical conditions, or operational needs.

3. Account and Sign-in

• You may use local editing, saving, sharing, and membership purchase features without signing in. Sign-in is not required to purchase membership.
• To sync membership benefits, handle order support, feedback, and account-related matters, we may provide Apple Sign In, WeChat login, or other login methods allowed by the relevant platform. Sign-in is only used when you voluntarily sync membership benefits across devices or use account-related services.
• You should ensure that the information you provide during sign-in, feedback, or communication with us is true, lawful, and valid, and you should properly safeguard your account information.
• You are responsible for any failure to identify benefits, verify orders, or other losses caused by inaccurate or incomplete information or improper account use.

4. Membership, Payment, and Activation Codes

• Purchases involving digital content or feature unlocks on iOS are generally completed through Apple in-app purchase. Payment, billing, refunds, and account management are governed by Apple's rules.
• Android versions may support WeChat Pay, activation codes, Google Play Billing, or other payment/activation methods allowed by the relevant app store. The actual methods are subject to the in-app display and platform rules.
• Membership benefits usually take effect after successful payment or activation. If you purchase without signing in, membership benefits will first take effect on the current device. If you want to sync benefits across devices, you may voluntarily sign in.
• If membership benefits are not synchronized promptly due to network issues, system issues, server synchronization, or platform order status delay, you may refresh membership status, restore purchases, or contact us for assistance.
• Membership services are virtual digital benefits. Unless otherwise required by applicable law, app store rules, or payment platform rules, activated benefits are generally not refundable without cause.

5. User Content and Rules of Use

• You must ensure that any images, text, watermarks, artworks, or other content you upload, select, edit, save, or share are from lawful sources and do not infringe any copyright, portrait right, privacy right, trademark right, or other legal rights of others.
• You must not use the App to create or distribute illegal or improper content, including but not limited to fraud, infringement, obscene or vulgar content, violence or terrorism, gambling, false advertising, defamation, or content contrary to public order and good morals.
• You must not reverse engineer, maliciously crack, bypass membership restrictions, scrape materials in bulk, attack servers, or otherwise interfere with the normal operation of the App.
• You are responsible for the artworks you generate, save, or share using the App and the consequences of such use. We do not guarantee the legality, suitability, commercial results, or specific-purpose fitness of your artworks.

6. Intellectual Property

The software code, interface design, materials, icons, text descriptions, service names, and related intellectual property of the App belong to the developer or the relevant lawful rights holders. Without authorization, you may not copy, modify, distribute, rent, sell, sublicense, or use them to develop competing products.

Your rights in original images and generated artworks do not transfer merely because you use the App. However, you must ensure that the relevant content has a lawful source and proper authorization.

7. Service Availability and Disclaimer

• We will make reasonable efforts to keep the App stable, but we do not guarantee that the service will be uninterrupted or error-free at all times, on all devices, or under all network conditions.
• We will handle service issues within a reasonable scope when they are caused by force majeure, system maintenance, network anomalies, third-party platform failures, app store review requirements, operating system restrictions, or your own device environment.
• The App is a utility tool. We do not provide absolute guarantees regarding display effects, printing results, commercial gains, or suitability for a particular purpose.

8. Minors

Minors should use the App with the consent and guidance of a guardian. Guardians should pay attention to minors' use of the App, membership purchases, and sharing of artworks.

9. Account Deletion

• You may submit an account deletion request through the "Settings" page in the App, or send an email to shixiuwen1991@yeah.net to request account deletion. When sending a deletion request by email, it is recommended to use "FrameCraft Account Deletion Request" as the subject line and include your sign-in method, account identifier, or other information that can be used to verify account ownership in the email.
• To protect account security, we may require you to verify account ownership before processing the deletion.
• After your account is deleted, we will delete or anonymize personal information associated with your account, such as sign-in identifiers, profile information, and server-side synchronization records, except where retention is required by laws and regulations, security review, payment verification, or app store compliance. Images, artworks, drafts, and settings stored only on your device are not affected by account deletion and can be managed locally on your device.
• After account deletion, the account cannot be recovered, and any membership benefits associated with the account will expire. If you wish to continue using the App after deletion, you will need to register or sign in again and accept this Agreement anew.
• We aim to process verified deletion requests within 30 days of receiving sufficient information, unless a longer period is required by law, security review, or platform requirements.

10. Changes to this Agreement

We may update this Agreement according to laws and regulations, app store requirements, functional changes, or operational needs. The updated Agreement will be displayed in the App or on relevant pages. Your continued use of the App after an update means that you accept the updated Agreement.

11. Contact Us

If you have any questions about this Agreement or the App services, you may contact us through the "Help & Feedback" page in the App, or email us at: shixiuwen1991@yeah.net. If the app store page provides another contact method, you may also contact us through the method shown there.